Terms of Service

Agreement Overview

These terms form the whole agreement between you and ERT LOGISTICS LLC for the use of this website and for the coordination, transport and related services that the Company offers. References to the Company, ERT LOGISTICS LLC and ERT Logistics in these terms all point to the operating business located at 168 Peck St, New Haven - 06513, United States (US).

The Company reserves the right to provide services only where they can be performed lawfully and safely. Nothing in these terms obliges the Company to accept a load that it does not have the equipment, the permission or the crew to move. Entirely separate from this policy, the Company maintains a Privacy Policy that describes how personal data is handled; that policy should be read together with these terms.

Acceptance of the Terms

Simply opening a page on this website amounts to use of the site and brings these terms into effect between you and the Company. Submitting a contact form, sending an email, placing a booking or signing a delivery receipt adds further agreement to the specific arrangements described in those steps.

If you do not agree with any provision set out below, you should stop using the website and should not book a freight service. Continuing to use the site after reading this page means that you accept the terms as they are written on the date of your visit.

Key Words and Meaning

To keep these terms clear, the following words carry the meanings shown whenever they are capitalised or used in context.

• Shipper means the person or business that tenders freight for movement through the Company.
• Receiver means the party at the delivery end that accepts the freight and signs for it.
• Services means freight consolidation, last-mile delivery, warehouse cross-dock handling, fleet maintenance coordination, customs support and delivery-status reporting as offered by the Company.
• Documentation means the bills, lists, invoices and entry filings that describe a load.
• Force majeure means an event beyond any reasonable control, such as severe weather, a strike, a road closure or an official order.

Where a term is used without a capital letter but carries a defined meaning, the same definition governs. A single agreement is reached for each booking rather than a standing open order, unless the parties set a standing schedule in writing.

Who May Use the Services

The site and the services are intended for use by adults and by businesses acting through an authorised representative. To place a booking you must be at least eighteen years of age and you must have the authority to agree on behalf of the party you represent. The Company may ask for identification or authority documents before a load is accepted, especially where the goods are regulated or where the value is high.

The Company does not knowingly serve a user who is barred from using transport services by any law or a user whose request would put a driver or the public at risk. The Company also draws the right to refuse service where accepting a load would break the Company policy, the law or the terms of an insurance arrangement.

The Services Described

ERT LOGISTICS LLC provides coordination and execution support across the freight journey. Freight consolidation groups smaller shipments until a full load can roll at a shared cost. Last-mile delivery routes carry the final portion of a trip to a specific receiving dock within an agreed window. Warehouse cross-dock handling turns arriving freight straight into an outbound trailer so it does not rest in storage. Fleet maintenance coordination keeps equipment road-ready against a service calendar. Customs and paperwork support prepares and reviews the documents a load needs to cross a border or a gate. Delivery status reporting keeps the shipper informed with clear milestone updates.

Services are performed from the operating base at 168 Peck St, New Haven - 06513, United States (US). The Company may use its own equipment and crew or may arrange cooperating carriers, in which case the Company remains the single point of contact for the customer.

Booking, Quotes and Rates

A booking begins when a shipper provides the origin, the destination, the commodity and the weight or count of a load. The Company then returns a quote that names the rate, the equipment and the delivery window. A quote is an invitation to book and is not a completed contract until the Company confirms acceptance in writing.

Rates are based on the details given at the time of booking. If the true weight, the dimensions, the access conditions or the working hours differ materially from what was stated, the Company may revise the rate to reflect the actual work. A revised rate is confirmed to the shipper before any further obligation is assumed. The Company does not surprise a shipper with a silent increase, but it does hold the right to match its price to real conditions at the dock.

Shipper Responsibilities

For the partnership to succeed, the shipper takes responsibility for a set of truthful and timely actions. The shipper must describe the commodity accurately and must declare any dangerous, fragile or time-sensitive nature of the goods. The shipper must pack and label the freight so that it can be handled safely, and must supply any documentation needed for customs or for regulatory compliance before the load is staged.

The shipper must also make the freight available at the agreed time and place, and must ensure that a person is present to receive the goods at the agreed delivery window. Where a shipper provides inaccurate details, an unavailable dock or incomplete documents, the Company is entitled to adjust the schedule and to charge for reasonable extra waiting arising from the shipper failure.

Carriage, Delays and Hand-Off

The Company will use reasonable care and skill to move freight on the agreed schedule. Because transport depends on the road, the weather and the readiness of docks, the Company provides a best-effort time rather than a guaranteed minute, except where a firm window is separately agreed and paid for.

When a delay occurs, the desk updates the shipper at the earliest sensible moment with the cause and the corrected plan. The Company is not liable for a delay that results from a force majeure event, from the act of a shipper or receiver, or from the action of a government body. Once freight is delivered and signed for, the hand-off to the receiver is treated as complete, and any concern about quantity or condition must be raised at that point.

Hours and Dispatch

The office desk normally answers from Monday to Friday during business hours, and the request forms on this site accept messages at any time. A weekend or evening movement can be arranged in advance for scheduled lanes where the receiving dock is open.

Dispatch decisions are made by the yard based on equipment readiness, driver hours and the access rules at each dock. By booking, the shipper agrees that the Company may sequence multiple loads to keep lanes efficient and that a loading order does not itself promise a special priority unless that priority has been agreed in writing.

Payment and Invoicing

Payment terms are set on the invoice for each service and must be settled by the date shown. Where a credit account has been arranged, invoices are due within the agreed period stated at account opening. The Company may require prepayment for a first order, for a high-value load or where a shipper has a history of late payment.

An invoice details the rate and any agreed extra charges, such as demurrage, waiting time or re-consignment caused by the shipper. The Company does not include hidden fees, and a disputed line is reviewed honestly on request while the undisputed part remains payable. Late balances may be referred to collection, and the shipper agrees to pay reasonable costs incurred to collect an amount that was justly owed.

Claims and Loss

A claim about shortage, damage or delay must be reported to the desk as soon as it is discovered and no later than the period stated on the delivery documentation or otherwise allowed by law. Any visible problem should be noted on the delivery receipt at the time of hand-off so that the record is accurate from the first minute.

The Company handles freight in good faith but does not act as a cargo insurer. Liability for damage to goods is limited to the applicable law and to the limits stated on the governing shipping document for the load. A shipper who wishes more protection should arrange its own cargo insurance before tender; the Company can suggest how to do so but does not underwrite it.

Content You Provide

Whenever you send a message, a form or a document to the Company, you confirm that the content is accurate, that you are allowed to share it and that it does not break the rights of anyone else. The Company may use such content to answer the inquiry, to fulfil the service and to keep the records required for transport, but it will not republish your personal message to the public.

You grant the Company a limited permission to process the information for the purposes of the request and to keep a reasonable record for legal and operational needs. No other right over your content is taken by these terms.

Acceptable Use of the Site

You agree to use this website only for lawful purposes. You must not attempt to overload, disrupt or break into any part of the site, and you must not use the pages to send harmful code, junk mail or misleading requests. You must not scrape or copy the design content in a way that damages the Company or its brand.

The Company may restrict access to any user whose conduct on the site risks the safety of the service or the rights of others. Such a restriction is a practical action to protect the platform and does not alter any separate agreement about a freight service already booked.

Insurance and Cargo Coverage

The Company maintains commercial liability coverage appropriate to carriage coordinated under these terms. Coverage applies to the handling window during which goods are under the active supervision of the Company or its contracted carriers. The scope of that coverage is described in the booking confirmation for each shipment, and nothing on this site expands or replaces the limits stated there. Shippers who need protection beyond the standard tier are encouraged to request supplemental coverage in writing before dispatch, so the team can confirm availability and cost in advance.

High-value cargo, temperature-sensitive goods, and fragile equipment may require declared values, special packaging, or additional handling fees. The Company reviews such requests on a case-by-case basis and confirms acceptance in the booking record. Undeclared high-value items travel at the agreed standard tier, and any claim is measured against that tier rather than the eventual appraised value. Accurate declarations protect both parties: they let the operations team plan equipment, stacking, and route assignments properly, and they keep the claims process fast if an incident occurs in transit.

Claims for loss or damage are filed through the support desk with the shipment reference, photographs where possible, and the delivery paperwork. The Company acknowledges claims within five business days and provides a written position within thirty days of receiving a complete file. Where a claim is accepted, settlement follows the coverage tier in the booking confirmation. The Company may repair, replace, or compensate according to the nature of the loss, and cooperates fully with any insurer review.

Nothing in this section creates an agency between the Company and any carrier for insurance purposes. Carriers remain responsible for their own statutory obligations, and the Company coordinates documentation so that shippers can pursue the correct party without confusion. Questions about coverage tiers, supplemental protection, or the claims timeline can be sent to the support desk at any point before or during a booked movement.

Limits on Liability

To the fullest extent allowed by law, the Company is not liable for indirect or consequential loss, for lost profits, or for loss suffered after the freight has been signed for by the receiver. The website is offered in good working order but without any promise that it will be available without interruption or error at all times.

Nothing in these terms removes or limits the Company liability where the law does not permit such a limit to apply. Where a liability does attach to the Company, its total responsibility for an event is limited to the fees paid for the particular service connected to the event, subject to the signed shipping terms that govern each load.

Ending the Agreement

You may end the use of this website at any time by simply leaving it. A booking already made is governed by its own terms until the freight is delivered and paid, and either party may cancel a not-yet-shipped booking under the cancellation terms given at booking time.

The Company may pause or end its service to a shipper who breaks these terms, who owes an undisputed balance, or whose conduct endangers a load, a driver or the public. Ending the relationship does not remove the obligations that already arose, including payment for services already performed.

Governing Law

These terms are governed by the laws of the state in which the Company is based and by the applicable federal law of the United States, without regard to conflict-of-law rules that would point elsewhere. Because ERT LOGISTICS LLC operates from 168 Peck St in New Haven, Connecticut, the courts of that state provide the venue for any legal dispute between the parties, except where the law assigns the matter elsewhere.

Before any court action, both parties agree to make a good-faith attempt to resolve a disagreement directly through the office contact below. This step keeps small questions out of the courtroom, but it does not delay a party who needs urgent legal protection.

Changes to These Terms

The Company may revise these terms when its business or the law changes. A revised version will be posted on this page with a new effective date, and the version in force at the time a booking is confirmed will govern that booking. Continued use of the website after a revision is posted means that you accept the revised terms for future activity.

The Company will not apply a change retroactively in a way that reduces your rights for a service already agreed and performed. Where a change is material, the Company will aim to give reasonable notice so that you can review it before it takes effect.

Contact and Notice

Questions about these terms, about a booking or about any communication from the office should be directed to the desk using the details below. Notices about a service are given to the contact email or number that the shipper supplied at booking, and the shipper must keep those details current.

ERT LOGISTICS LLC
168 Peck St, New Haven - 06513, United States (US)

Email: support@ertlogistics.buzz

Telephone: +18577585014

By reading to the end of these terms you have confirmed, in plain language, that you understand how the Company works and how to ask a question of its people at any time.